*always welcome to send comments, suggestions, ideas, etc. to playpawsrva@gmail.com we appreciate your honest feedback 🤩
Are you a professional pet sitting business and not a hobby sitter?
Yes! We are licensed, insured, bonded, certified and carry all the necessary permissions required to run a Professional Pet Sitting business in the state of Virginia. Margo is also Pet First Aid and CPR/CPCR trained and certified through PSI (Pet Sitters International).
What does a typical visit look like?
we will take your dog for a walk or spend some good quality time engaging with your cat/dog/pet. We are dedicated and tuned into your pets behavior and needs, no day will be the same. we will reach out to you if we notice any changes or causes for concern we see along the way. (You would be surprised how many things we have caught early with some small preventative measures!)
This all sounds great! How do I become a client?
you can use the new client button under clients or contact us via email with your location (general is fine), pet info, and the services you are interested in. We use Time to Pet which keeps everything organized and in one place for all parties involved. we can text through there, request services, input pet info, etc. We will also set up a complimentary Meet & Greet to get the rundown as well as a key for your home (if needed) for upcoming services.
What are your last-minute request/cancellation policies?
There is no fee for scheduling last-minute service requests - we will do our best to accommodate all requests, but we do not guarantee availability. if we are unavailable, you can go to www.petsit.com to find other local certified professional pet sitters.
Cancellations made THE DAY OF a scheduled service will incur a 50% fee of the original service price, while the remaining 50% will be credited for future use.
Overnight cancellations made within 2 weeks may incur an additional fee up to 25% of total invoice, we reserved that spot for you and may have turned business away. We understand that things happen, but please understand that we rely on this income, which shifts our whole schedule/availability.
How does payment work?
Payment is due within 7 days after the first date of service - a late payment fee of $15 will be added to invoices that are 7 days past their due date.
You will get an invoice emailed to you through Time to Pet and can pay directly by ACH, credit/debit cards, bitcoin, pay pal, etc..
Note: we claim all income so choose whichever platform works best for you,.
Do you have a referral program?
Yes! If a current client refers a new client, you both will get a $30 credit towards your account after 1st invoice is paid. We love word of mouth referrals, and of course meeting new pets, that’ll never get old and we simply can’t get enough (as long as schedule allows)!
Do you charge extra for holidays?
We work the Holidays so you can have yours! $10/visit or Overnights $20/day
New Year’s day, easter, Memorial Day, Fourth of July, Labor Day, halloween, Thanksgiving and Christmas.
Where can I download your Time to Pet (TTP) app?
Apple App Store link Google Play Store link
What are your terms of service?
Privacy: We keep all client information private and confidential to the best of our availability. Please let us know if there are any nosy neighbors or anything to watch out for in your absence.
Licensure & Insurance: Play Paws RVA, LLC is a licensed business serving the Richmond, VA area, (RVA) and is insured and bonded through Business Insurers of the Carolinas. Play Paws RVA, LLC is also a proud member of Pet Sitters International (PSI) since 2014.
Contact and Response Time: We correspond with clients primarily via the TTP (Time to Pet) messaging system. Please allow up to 24 hours for response time.
Scheduling Services and Payment: You will receive a confirmation when your requests are approved. We will contact you if not. Payment is due within 7 days after the first date of service - a late payment fee of $15 will be added to invoices that are 7 days past their due date.
Cancellations: Cancellations made WITHIN 24 hours will incur a 50% fee, the remaining 50% will be credited to your account for future services. Overnights are subject up to 25% if cancelled within 14 days before 1st date of service.
Last-Minute Requests: We do not guarantee availability within 24 hours of requested services. Messaging us in Time to Pet is the fastest way to get ahold of us, we are looking at it all day.
Emergencies: Please make sure your info is up-to-date (Vet release/info too) so that we know where to go if your pet is in need of emergency care! We ask that you keep your info andEmergency contact up to date. We want your pets to have continued care in case you get super delayed.
Visit Times: We strive to honor client requested times, and we ask that clients be flexible and understanding as we cannot always promise exact times, we will make every effort but appreciate your flexibility.
Keys: Clients will provide two key copies at the initial meet-and-greet. One key will be held with the sitter and the other will be secured in our office for emergencies. Play Paws assumes no liability if/for others who have keys/access to a clients' home (other in-home services, neighbors, etc.)
Inclement Weather: We will use our best judgment and make every attempt to provide service during inclement weather. We will notify clients if we are unable to provide services in a timely manner. Clients will receive a full credit if we can’t make it.
Pet Health:We ask that you have up-to-date info on allergies, immunizations and vaccinations (titers are fine) before we begin services. We will administer medications to your pet as directed, but we will not be held liable for any complications that arise outside of our care/instructions. Client may be held liable for any contracted illness or sustained injury to our employees during service.
Pet Guardianship: Please provide an emergency contact to provide interim care for your pet in the event of an emergency on your behalf.
Other Dogs: Regardless of the dog's temperament, we will limit interaction with other dogs that we encounter during our walks, for the safety of the dogs and our staff.
Fences: If client has a doggy door installed, we ask that you regularly check on the status of backyard and fences. Play Paws is not liable for any damages sustained while your pet is not under our supervision.
Pet Accidents: In the event that your pet has an accident in the house, we will do our best to clean up pet-related messes. Play Paws is not liable for any damages sustained from pet accidents. We will promptly notify the client of any serious illness/damage that we encounter during our visit.
Pet Photos: Please inform us if you do NOT wish for photos of your pet to appear on our website, Instagram, or Facebook page.
Play Paws RVA, LLC Terms of Service - last updated on 04/12/2022